Emergency numbers and crisis hotlines in Mexico

This page lists 16 records for Mexico. Source information and verification status vary and are shown per record. These statuses do not confirm live availability; verify details locally and with the cited provider or authority when available.

MX · Americas · Central America

16 hotlines10 source checked

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Emergency numbers

Police · Fire · Ambulance

911

911 is the unified emergency number (since 2017).

Prioritized listing

Status: source checked

Prioritized routing selects the first source-checked or cross-referenced listing in category order: suicide crisis, mental health, domestic violence, sexual violence, child protection, then general support. It then uses the first listing in that category order, or the first dataset listing. This does not determine suitability, eligibility, live availability, or provide medical advice.

SAPTEL

Secretaría de Salud / UNAM

Suicide & acute crisis · 24/7

Verified Apr 22, 2026

55 5259-8121

Traveller note: Most hotlines listed here require a local Mexico phone number or SIM card. If calling from abroad, you may need to dial your country's international exit code followed by the Mexico country code, and some free-call numbers may not connect internationally. Emergency access varies by carrier and SIM status; verify current local guidance.

Suicide & acute crisis(1)

SAPTEL

Secretaría de Salud / UNAM

Verified (web)

55 5259-8121

Hours: 24/7
Cost: local rate
Languages: Spanish
For: people in emotional crisis

Verified Apr 22, 2026

Official site Report a problem

Brief psychosocial counselling.

Domestic violence(2)

Línea Mujeres CDMX

Locatel

Verified (web)

55 5658-1111

Hours: 24/7
Cost: local rate
Languages: Spanish
For: women victims of violence in CDMX
Service area: Mexico City

Verified Apr 22, 2026

Official site Report a problem

Part of Locatel; press the relevant option.

Red Nacional de Refugios (RNR) Línea de ayuda - National Shelter Network Helpline

Cross-referenced

800 822 4460

Cross-referenced Apr 22, 2026

Source Report a problem

Substance use(1)

Línea de la Vida

Comisión Nacional contra las Adicciones (CONADIC)

Verified (web)

800 911 2000

Hours: 24/7
Cost: free
Languages: Spanish
For: substance-use support and mental-health referrals

Verified Apr 22, 2026

Official site Report a problem

General support(6)

Locatel CDMX

Gobierno de la Ciudad de México

Verified (web)

55 5658-1111

Hours: 24/7
Cost: local rate
Languages: Spanish
For: information and support for CDMX residents including mental health, missing persons, etc.
Service area: Mexico City

Verified Apr 22, 2026

Official site Report a problem

Also handles Línea Mujeres and other specialised services.