SAPTEL
Secretaría de Salud / UNAM
- Hours
- 24/7
- Cost
- local rate
- Languages
- Spanish
- For
- people in emotional crisis
Verified Apr 22, 2026
Brief psychosocial counselling.
Mexico
MX · Americas · Central America
16 hotlines10 verified
Best verified help available
SAPTEL
Secretaría de Salud / UNAM
Suicide & acute crisis · 24/7
Verified Apr 22, 2026
Traveller note: Most hotlines listed here require a local Mexico phone number or SIM card. If calling from abroad, you may need to dial your country's international exit code followed by the Mexico country code, and some free-call numbers may not connect internationally. When in doubt, ask your hotel or the local emergency number.
Suicide & acute crisis(1)
Verified (web)
Domestic violence(2)
Línea Mujeres CDMX
Locatel
- Hours
- 24/7
- Cost
- local rate
- Languages
- Spanish
- For
- women victims of violence in CDMX
- Service area
- Mexico City
Verified Apr 22, 2026
Part of Locatel; press the relevant option.
Red Nacional de Refugios (RNR) Línea de ayuda - National Shelter Network Helpline
Verified Apr 22, 2026
Substance use(1)
Línea de la Vida
Comisión Nacional contra las Adicciones (CONADIC)
- Hours
- 24/7
- Cost
- free
- Languages
- Spanish
- For
- substance-use support and mental-health referrals
Verified Apr 22, 2026
General support(6)
Locatel CDMX
Gobierno de la Ciudad de México
- Hours
- 24/7
- Cost
- local rate
- Languages
- Spanish
- For
- information and support for CDMX residents including mental health, missing persons, etc.
- Service area
- Mexico City
Verified Apr 22, 2026
Also handles Línea Mujeres and other specialised services.
Consejo Ciudadano Para La Seguridad Y Justicia de Ciudad de México
Unverified — please confirm via official website before relying on this number.
Vita-Activa.Org
Unverified — please confirm via official website before relying on this number.
Comenzar de Nuevo
Unverified — please confirm via official website before relying on this number.
Atención Psicológica A Distancia UNAM
Unverified — please confirm via official website before relying on this number.
Oceánica Helpline
Unverified — please confirm via official website before relying on this number.
General emergency(5)
911 Emergencias
Secretaría de Seguridad y Protección Ciudadana
- Hours
- 24/7
- Cost
- free
- Languages
- Spanish, some indigenous languages regionally
- For
- anyone in emergency
Verified Apr 22, 2026
App 911 also available with panic-button features.
Emergency
- Hours
- 24/7
- Cost
- free
- For
- anyone in a life-threatening emergency
Verified Apr 22, 2026
InfoSalud 800 0044 800
Secretaría de Salud
- Hours
- 24/7
- Cost
- free
- Languages
- Spanish
- For
- national medical advice line
Verified Apr 22, 2026
Police - Mexico
Government / national emergency services
- Hours
- 24/7
- Cost
- free
- For
- emergency police number
Verified Apr 22, 2026
Sourced from UK FCDO travel advice.
Emergency (all services) - Mexico
Government / national emergency services
- Hours
- 24/7
- Cost
- free
- For
- single emergency number
Verified Apr 23, 2026
Sourced from Government of Canada travel advice.
consular(1)
New Zealand Embassy in Mexico
NZ Ministry of Foreign Affairs and Trade
- Hours
- Mon - Fri 0930 - 1400
- Languages
- English
- For
- consular assistance for New Zealand nationals
Verified Apr 23, 2026
Address: Jaime Balmes No 8, 4th Floor, Los Morales, Polanco, Mexico D.F. 11510. Sourced from NZ SafeTravel.
Data for Mexico · Methodology ·Download mx.json ↗
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