{
  "country": "Mexico",
  "dataset_version": "sha256:e893c9f6b0afcc57832054547002c826e80b5387e544b4cf6909afc9424dde3a",
  "schema_version": "2.0",
  "alpha2": "MX",
  "alpha3": "MEX",
  "region": "Americas",
  "subregion": "Central America",
  "general_emergency": [
    "911"
  ],
  "notes": "911 is the unified emergency number (since 2017).",
  "centroid": {
    "lat": 23,
    "lng": -102
  },
  "hotlines": [
    {
      "id": "weh_038e4752bdd25a6097ec354a",
      "name": "911 Emergencias",
      "organization": "Secretaría de Seguridad y Protección Ciudadana",
      "category": "emergency",
      "voice_numbers": [
        "911"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.gob.mx/sesnsp",
      "hours": "24/7",
      "languages": [
        "Spanish",
        "some indigenous languages regionally"
      ],
      "cost": "free",
      "target": "anyone in emergency",
      "geography": "Mexico",
      "notes": "App 911 also available with panic-button features.",
      "verification_status": "verified_authority",
      "last_verified": "2026-04-22",
      "sources": [
        "https://travel.gc.ca/destinations/mexico",
        "https://www.gob.mx/sesnsp",
        "https://www.gov.uk/foreign-travel-advice/mexico"
      ]
    },
    {
      "id": "weh_9b8dc809b68a564e8d6501ff",
      "name": "SAPTEL",
      "organization": "Secretaría de Salud / UNAM",
      "category": "suicide_crisis",
      "voice_numbers": [
        "55 5259-8121"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "http://www.saptel.org.mx",
      "hours": "24/7",
      "languages": [
        "Spanish"
      ],
      "cost": "local_rate",
      "target": "people in emotional crisis",
      "geography": "Mexico",
      "notes": "Brief psychosocial counselling.",
      "verification_status": "verified_web",
      "last_verified": "2026-04-22",
      "sources": [
        "http://www.saptel.org.mx",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_082ad42809c15c9392e9a83a",
      "name": "Línea de la Vida",
      "organization": "Comisión Nacional contra las Adicciones (CONADIC)",
      "category": "substance_use",
      "voice_numbers": [
        "800 911 2000"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.gob.mx/salud/conadic",
      "hours": "24/7",
      "languages": [
        "Spanish"
      ],
      "cost": "free",
      "target": "substance-use support and mental-health referrals",
      "geography": "Mexico",
      "notes": "",
      "verification_status": "verified_web",
      "last_verified": "2026-04-22",
      "sources": [
        "https://www.gob.mx/salud/conadic",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_00e31f5197e35bffa15c1cbf",
      "name": "Locatel CDMX",
      "organization": "Gobierno de la Ciudad de México",
      "category": "general_support",
      "voice_numbers": [
        "55 5658-1111"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.locatel.cdmx.gob.mx",
      "hours": "24/7",
      "languages": [
        "Spanish"
      ],
      "cost": "local_rate",
      "target": "information and support for CDMX residents including mental health, missing persons, etc.",
      "geography": "Mexico City",
      "notes": "Also handles Línea Mujeres and other specialised services.",
      "verification_status": "verified_web",
      "last_verified": "2026-04-22",
      "sources": [
        "https://www.locatel.cdmx.gob.mx",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_f5307e052c4f5f81b58f36fe",
      "name": "Línea Mujeres CDMX",
      "organization": "Locatel",
      "category": "domestic_violence",
      "voice_numbers": [
        "55 5658-1111"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.semujeres.cdmx.gob.mx",
      "hours": "24/7",
      "languages": [
        "Spanish"
      ],
      "cost": "local_rate",
      "target": "women victims of violence in CDMX",
      "geography": "Mexico City",
      "notes": "Part of Locatel; press the relevant option.",
      "verification_status": "verified_web",
      "last_verified": "2026-04-22",
      "sources": [
        "https://www.semujeres.cdmx.gob.mx",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_cb40c24f3d305b82af175f99",
      "name": "Emergency",
      "organization": "Emergency",
      "category": "emergency",
      "voice_numbers": [
        "911"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": "24/7",
      "languages": [],
      "cost": "free",
      "target": "anyone in a life-threatening emergency",
      "geography": "Mexico",
      "notes": "",
      "verification_status": "verified_authority",
      "last_verified": "2026-04-22",
      "sources": [
        "information.json"
      ]
    },
    {
      "id": "weh_366148cd027052dab2ffa424",
      "name": "Consejo Ciudadano Para La Seguridad Y Justicia de Ciudad de México",
      "organization": "Consejo Ciudadano Para La Seguridad Y Justicia de Ciudad de México",
      "category": "general_support",
      "voice_numbers": [
        "55 5533 5533"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "legacy_unverified",
      "last_verified": null,
      "sources": [
        "information.json",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_fc228703317f5b558ed60b2f",
      "name": "Vita-Activa.Org",
      "organization": "Vita-Activa.Org",
      "category": "general_support",
      "voice_numbers": [
        "+52155 81711117"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "legacy_unverified",
      "last_verified": null,
      "sources": [
        "information.json"
      ]
    },
    {
      "id": "weh_3f374d2b222e56009f063929",
      "name": "Comenzar de Nuevo",
      "organization": "Comenzar de Nuevo",
      "category": "general_support",
      "voice_numbers": [
        "+51 81 1340 0275"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "legacy_unverified",
      "last_verified": null,
      "sources": [
        "information.json"
      ]
    },
    {
      "id": "weh_0bcd7513595b57a98178441c",
      "name": "Atención Psicológica A Distancia UNAM",
      "organization": "Atención Psicológica A Distancia UNAM",
      "category": "general_support",
      "voice_numbers": [
        "+52 55 5025 0855"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "legacy_unverified",
      "last_verified": null,
      "sources": [
        "information.json",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_be4f12eafa865b6ea4e38a3e",
      "name": "Oceánica Helpline",
      "organization": "Oceánica Helpline",
      "category": "general_support",
      "voice_numbers": [
        "55 8854 7141"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "legacy_unverified",
      "last_verified": null,
      "sources": [
        "information.json"
      ]
    },
    {
      "id": "weh_dc0b3457531c5d45b123858a",
      "name": "Red Nacional de Refugios (RNR) Línea de ayuda - National Shelter Network Helpline",
      "organization": "Red Nacional de Refugios (RNR) Línea de ayuda - National Shelter Network Helpline",
      "category": "domestic_violence",
      "voice_numbers": [
        "800 822 4460"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": null,
      "languages": [],
      "cost": "unknown",
      "target": null,
      "geography": "Mexico",
      "notes": "",
      "verification_status": "cross_referenced",
      "last_verified": "2026-04-22",
      "sources": [
        "https://findahelpline.com",
        "information.json",
        "xref:findahelpline.com",
        "xref:psc_app"
      ]
    },
    {
      "id": "weh_f1b2181ca5395c00b7bacf59",
      "name": "InfoSalud 800 0044 800",
      "organization": "Secretaría de Salud",
      "category": "emergency",
      "voice_numbers": [
        "800 0044 800"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.gob.mx/salud",
      "hours": "24/7",
      "languages": [
        "Spanish"
      ],
      "cost": "free",
      "target": "national medical advice line",
      "geography": "Mexico",
      "notes": "",
      "verification_status": "verified_web",
      "last_verified": "2026-04-22",
      "sources": [
        "https://www.gob.mx/salud"
      ]
    },
    {
      "id": "weh_3326ebd40dd350fbb620ee24",
      "name": "Police - Mexico",
      "organization": "Government / national emergency services",
      "category": "emergency",
      "voice_numbers": [
        "(0052) 55 5207 4155"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": "24/7",
      "languages": [],
      "cost": "free",
      "target": "emergency police number",
      "geography": "Mexico",
      "notes": "Sourced from UK FCDO travel advice.",
      "verification_status": "verified_authority",
      "last_verified": "2026-04-22",
      "sources": [
        "https://www.gov.uk/foreign-travel-advice/mexico"
      ]
    },
    {
      "id": "weh_4ad92a8fe5a95916acf71ad4",
      "name": "Emergency (all services) - Mexico",
      "organization": "Government / national emergency services",
      "category": "emergency",
      "voice_numbers": [
        "078"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": null,
      "hours": "24/7",
      "languages": [],
      "cost": "free",
      "target": "single emergency number",
      "geography": "Mexico",
      "notes": "Sourced from Government of Canada travel advice.",
      "verification_status": "verified_authority",
      "last_verified": "2026-04-23",
      "sources": [
        "https://travel.gc.ca/destinations/mexico"
      ]
    },
    {
      "id": "weh_d048571bc4845c05bc34a113",
      "name": "New Zealand Embassy in Mexico",
      "organization": "NZ Ministry of Foreign Affairs and Trade",
      "category": "consular",
      "voice_numbers": [
        "+52 55 5283 9460"
      ],
      "sms_numbers": [],
      "text_numbers": [],
      "short_codes": [],
      "chat_url": null,
      "email": null,
      "website": "https://www.mfat.govt.nz/mexico",
      "hours": "Mon - Fri 0930 - 1400",
      "languages": [
        "English"
      ],
      "cost": "unknown",
      "target": "consular assistance for New Zealand nationals",
      "geography": "Mexico",
      "notes": "Address: Jaime Balmes No 8, 4th Floor, Los Morales, Polanco, Mexico D.F. 11510. Sourced from NZ SafeTravel.",
      "verification_status": "verified_authority",
      "last_verified": "2026-04-23",
      "sources": [
        "https://www.safetravel.govt.nz/destinations/mexico"
      ]
    }
  ],
  "category_counts": {
    "emergency": 5,
    "suicide_crisis": 1,
    "substance_use": 1,
    "general_support": 6,
    "domestic_violence": 2,
    "consular": 1
  },
  "channels": {
    "has_voice": true,
    "has_sms": false,
    "has_chat": false,
    "has_email": false
  },
  "last_updated": "2026-04-23"
}